Ordering Information

Customer Service

Service Hours

Mon-Fri 9:00 AM - 5:00 PM ET

Customer Support

For product sales and inquiries please contact Customer Support via email

Customer Service

customerservice@digitaljuice.com

Website Questions & Comments

webmaster@digitaljuice.com

For your convenience, those purchasing with a credit card may place your order on our website 24 hours a day, seven days a week.

FedEx express air orders placed before 3:00 PM ET will be shipped the same business day.

Payment Options

Credit cards

We accept all major credit cards including:
Visa, MasterCard, American Express, Discover, and Diners Club.

If your order has a different billing name and address than the shipping name and address, your order will not be processed until we receive authorization from the cardholder.

Purchase Orders

We only accept purchase orders from government agencies and government accredited schools. In order for us to be able to process your purchase order, please complete this purchase order information form and fax to 407-995-6785

Check or Money orders

You may purchase with a check or money order sent in advance. Sorry, we do not offer the check by phone option at this time. Please call our Customer Service Department to obtain a quote, including the exact total of your order plus shipping, prior to sending your check. To expedite your order please include your quote number. Once the check or money order is received, product will ship within 24 hours.

Please mail checks to:
Digital Juice, Inc.
18981 US Hwy 441
Suite 354
Mount Dora, FL 32757

International Orders

All international orders will be verified with the credit card issuing bank and the credit card holder. This process can take 1-3 business days. Once verification and approval are obtained, your order will be shipped.

Your order may be subject to customs fees and import duties of the country to which you have your order shipped. You agree to pay all local and regional duties, import fees and taxes related to your order. In the event you refuse to pay these charges at time of import, you agree to allow Digital Juice to charge your credit card accordingly.

Shipping and delivery dates for your order will be based on the availability of the product and the shipping options you choose.

Sales Tax

Orders shipping to Florida are subject to 6% sales tax plus any discretionary sales surtax imposed by the county the order is shipped to.

Any request for tax exemption must be accompanied by a tax exempt certificate faxed to 407-995-6785.
Taxpayer Identification Number: 59-3479060.

Click here to view and print W-9

Shipping


All orders are shipped via FedEx. Shipping charges will be added to all orders. You may provide us with your FedEx account number and the order can be shipped and billed on your FedEx account.

Shipments will be sent FedEx ground unless otherwise specified. Please note that additional charges apply for FedEx air shipments based on the size and weight of your order. Contact our Customer Service Department for options and specific air freight charges. FedEx air charges are based on the current posted FedEx rates.

By default domestic shipments require a signature upon delivery. If you would like to waive the signature, please indicate this by selecing the option on the shipping page during checkout. Additional charges may apply.

All international shipments do require a signature upon delivery.

FedEx does not ship to post office box addresses.

This includes personal PO boxes that are rented at retail centers. Online orders or purchase orders with a shipping address to a post office box will be delayed until we have a valid shipping address.

We cannot ship COD.

Return Policy

If you are not completely satisfied with your order, you can return it at your own expense within 30-days of the purchase date for a refund of the purchase price of the product. Claims for missing items or items damaged in transit must be received within 5 business days of receipt of merchandise (no exceptions).

You have the option of exchanging * the item(s) or receiving a full refund for the full amount of the item purchased. Refunds on returned items will be issued in the same payment form as presented at time of purchase. Please read the terms and conditions below. If the terms and conditions are not met, Digital Juice reserves the right to refuse the return or charge a restocking fee of not less than 15%.

  • Request a Return Merchandise Authorization (RMA) number from our customer service department by emailing customerservice@digitaljuice.com.
  • You must provide a copy of the invoice dated within 30 days of purchase.
  • All returns must be new, unused, and contain all original packaging, labels and accessories.
  • The original product must be returned inside your shipping box with our RMA number clearly printed on at least 3 sides of the shipping box. DO NOT MARK THE ORIGINAL PRODUCT PACKAGING.
  • Digital Juice suggests using a ground carrier that provides tracking and insurance. Digital Juice is not responsible for lost shipments.

Return Address:
Digital Juice, Inc.
7741 SE 59 Court
Suite 100
Ocala, FL 34472

*Applicable charges apply. Email customerservice@digitaljuice.com for exchange authorization and information.

The above terms and conditions are subject to change at any time. Please email customerservice@digitaljuice.com if you have any questions.